Had received a coupon code from a friend for a FREE drink for Christmas... The drive thru was super busy but they did their best to keep things moving as quickly as they could. The only reason I gave 4 out of 5 stars instead of 5 stars was because when I got to the window and got my drink the whipped cream was basically melted already and the cup was sticky with some of my drink running down the side and they didn't wipe it off or give me any napkins... I should have asked for some but they had already closed the window and we're preparing for the next customer/car and with so many people behind me I didn't want to hold up the line. The drink however, tasted AMAZING as always
Beautiful store. Great location. Very poor staff. Many times my drink has been messed up and they make it a point for you to know it's your fault not theirs. Supervisory staff doesn't typically engage with customers in a positive manner and often times can be seen leaning on the counter with their phones in hand while multiple customers are waiting for orders. Parking is absolutely horrible but this of course is no fault of the staff. Change out some of the staff or have better customer service training and this location will be wonderful.
This is one of the better Starbucks stores in the central Ohio area. The space is large and many of the tables are very large and sturdy. Most were made by an Ohio company. I'd say that some of the other reviews on this location are more negative. However, I would counter them as follows: The restrooms were unlabeled for a while because of a corporate policy change to non gender specific. For some reason, the store removed the "Men" and "Women" signs several weeks before new signs were available. It never made sense why. Of course, if you have ever been in a Starbucks, you would have no trouble figuring it out.
They are always friendly and positive even when they are slammed busy. They have never gotten my drink wrong. Their drive through is generally speedy and consistent. Good job guys!
Usually rather satisfied with my service, however this time I ordered online and when I picked up my drinks I had HALF OF A COFFEE. The coffee was half empty with a small amount of whipped cream. I called to get reimbursed because I only received half of my order. The woman I spoke to explained to me that she was new and didn't quite understand the details of the online ordering and wasn't sure how to do that... I asked to speak with a manager or supervisor and she explained she was the supervisor (but you're new..?). She offered to "write my name down" and the next time I order online they will refund it.. I don't understand how she couldn't refund my order today vs. the next time I come in. Also I tried explaining to her that I'm not completely comfortable with that because then how would I guarantee that my name would've somehow be lost.. I don't understand how I'm supposed to get through my day with just HALF of the coffee that I ordered... It's not that hard guys. Admit you messed up and fix my damn order!!!
Starbucks is a US Cafe based in Hilliard, Ohio. Starbucks is located at 3642 Fishinger Blvd, Hilliard, OH 43026, USA.
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