Beware of Nick picolo at the power shack hilliard
Also this gym isn't even that much a month. Put on your adult pants.
I had signed up for a 1 year membership in April 2015. In June of 2016, I realized my account was still being charged. Confused, I called for a explanation in which I was told I had renewed in April. Um, no? I haven't been in over 6 months (I signed up for a new, cleaner gym with better equipment that didn't regularly break down and bathrooms that weren't disgusting). I was told to call back when a manager was working - so I did - and he said after 12 months my contract became a month to month agreement. Okay, maybe you should have brought that up beforehand... but then I was told they don't handle cancellations and to do so I needed to call their third party billing partner. Seriously? They had no problem signing me up... I called Affiliated Acceptance, their third party partner known for customer complaints and fraudulence, and was told I needed to write a physical, post-office certified cancellation letter and mail it in stating my name and account number and it would take 30 days to process. So another month of being charged... Are you kidding me?! Had I known this information was hidden in my contract or that Power Shack worked with such stone age shady partners I would have never signed up.
I asked for the owners number. As a business owner myself, I would want to know knowing my employee was rude and turning people away. He refused to hand out owners info. Which leads me to believe Mr. Napoleon is the owner. Its public record, so I will find out and contact owner
People here are whiny. ANY real gym is not going to let you in to try the gym for free if you already have before. They also aren't going to let you out of a one year contract for free unless you move 100+ miles away.
Can't even buy out of year contract when you move away. Employees, when told you desire to cancel post-contract, do not mention how you need to send a WRITTEN LETTER with 30 DAYS NOTICE in order to cancel (since of course the year contract auto-becomes month-to-month after the year is up). Powershack has now taken well over $200 from me post not being able to go because all they care about is money. Customers who move away? Tough. Also, the gym is average at best. Straight out of the 70's with more tools their than machines. Garbage, would encourage everyone away from this pathetic company that uses worse billing tactics than a telephone/internet company. I guess they are so bad they need to in order to make money. Too bad they then lose customers.
This gym has a friendly great staff, it's clean, has almost every piece of equipment you could ever need, and of anything breaks it's fixed in a day or two good. You won't find a better gym than this in the area. If you want to pay 10 bucks a month and not have a contract then go to a crappier gym like planet fitness. You don't get the best quality of things for lower rates. Ex) station wagon vs a mercedes; box hair dye vs professional salon styling; etc.
Nick picolo, may be the worst customer service manager I have ever dealt with. I went in before Christmas (2016) to take your and try club out. He verbally assaulted me and said he would not give me a 5 day pass, even though in company website, it states 5 day pass, 1 time a year per person. He said I was in in 2013 and I already tried club out.
I just went in and tried to redeem a 5 day pass, Jan 22, 2017, I said I came in to try out club and have friends that are interested, he said not interested, there in the biz of selling memberships, that I was on camera, they are a private club, and if I came back I would be arrested. I said nothing but looked in disbelief, and he said why are you looking imposing? Seriously?
Ok... so this is an old stile hard core gym... like you can't find any more.... great machines (they look old but still work just fine), nice music and an real workout atmosphere.
Power Shack Gym is a US Gym based in Hilliard, Ohio. Power Shack Gym is located at 3600 Fishinger Blvd, Hilliard, OH 43026, USA.
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